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Privacy Policy

Last updated on May 31, 2016

Mashoonya FZE, recognizes and respects the importance of maintaining the privacy of our website Visitors, Customers and Registered Users (collectively "Members"), and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you of:

  • The personal information we may collect from you when you visit our Website, respond to our emails, place orders, use our social media accounts, or otherwise contact us via telephone or email (collectively, our "Services")
  • Why we gather information from you
  • How we collect it
  • How we use it, and
  • The choices you have regarding our use of personal information you have provided


This privacy policy may be changed or updated from time to time to meet the requirements and standards. Therefore customers and users are encouraged to frequently visit this page in order to be updated about the changes. Modifications will be effective on the day they are posted.

WHAT WE COLLECT

We collect information through our website, emails, mail, fax, telephone, mobile applications and social media applications (such as our Facebook App) including when you:

  • Create an account
  • Place an order
  • Participate in our blog, surveys, contests, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions
  • Engage in other activities, services, products and resources we make accessible to our customers or users


Depending on how you are interact with us, we collect some or all of the following types of information:

  • Your name, address, telephone number, email address, user ID and contact information
  • Billing address
  • Gender and birth date
  • Products purchased 
  • Any promotion or gift card code and related information 
  • Message and gift recipients' names, addresses, telephone numbers and email addresses,
  • Device information – information about your desktop/mobile device, including platform information and device location
  • Application information – application information, including which of your applications are used, how your applications are used and the duration of use of your application,
  • Network information including IP address, network carrier and country code, browsing information, such as how you interact with the Services; and
  • Other information you provide to us, including User Submissions (defined in the Terms of Use)


Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Other Members do not have the right to view and edit your Address Book entries. 

HOW WE USE THE INFORMATION WE GATHER

We use information we collect to communicate with you, to process your orders, to improve our products and services, to conduct research, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Mashoonya FZE and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. 

Please Note:

  • Our subcontractors, and agents, and any successors or assignees to our business (if we ever sell, lease, license or assign some or all of our business), are not considered to be third parties under this Privacy Policy. We may provide your information to our Affiliates for use in connection with their businesses, including sending you offers and promotions, delivering the order. However, in connection with information collected under this Privacy Policy, they are required to comply with this Privacy Policy. 
  • Any personal information you reveal or post on one our public website pages, our social media accounts (as defined in the Terms of Use), such as blog, discussion group, folder, survey, contest, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us and with third parties, including to contact you. Information you give out or post on our public forums you disclose at your own risk.
  • We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests.

ONLINE PAYMENT SECURITY

If you use a credit or debit card to make online payments on our Website, we confirm that we are unable to access and therefore share your credit card details with any third party as the information is completly encrypted and secured by our payment partner, PayFort. Our Website uses SSL (Secure Socket Layer) security as an extra protection tool of your cards details.

HOW WE USE COOKIES

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly. 

We have relationships with third parties who may receive non-personal information directly from the cookies placed by our Services on your computer to assist in analyzing our business and customers. 

Our Service may also use a common web technology "called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. However, our Service does not use action tags to collect or transfer personal information. In addition, third parties may set their own cookies and tags through our Services (such as through interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access. 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at 24x7@mashoonya.com or disabling this option in "My Account".

If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, contact number and email address to 24x7@mashoonya.com. Members can also modify and update their information (including name, mailing address, birth date, telephone number and email address) by accessing the password-protected "My Account" page.

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