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Frequently Asked Questions

Delivery

WHERE DO YOU DELIVER?

We offer delivery across the major metropolitan areas of United Arab Emirates.

DO YOU DELIVER INTERNATIONALLY?

We don't deliver internationally.

WHAT ARE YOUR CHARGES FOR DELIVERY?

Delivery charge in United Arab Emirates is AED 30 per order. If you selected Cash On Delivery payment, delivery charge is to be paid upon receiving your order. If you selected PayPal payment, delivery charge would be included in the payment so no need to pay anything upon receiving your order.

DO YOU DO SAME DAY DELIVERY?

We don't provide same day delivery service. 

I PLACED AN ORDER. WHAT NEXT?

Once our courier partner collects your order, we will send you an email with a tracking code to follow your order delivery status.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

All orders will be delivered next day.

I’VE BEEN WAITING LONGER THAN YOUR DELIVERY PROMISED, WHAT SHOULD I DO?

You can either call us on +971 52 559 70 76 or send an email to [email protected].

I DON'T WANT TO RECEIVE MY ORDER, WHAT SHOULD I DO?

You can cancel your order at any time before the order has been shipped. To arrange a cancellation, you can call us on +971 52 559 70 76 or send an email to [email protected]. Once you have received the shipping confirmation it will not be possible to cancel your order.

WHAT IF THE ITEM I RECEIVED IS DAMAGED ON DELIVERY?

At Mashoonya Gifts we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via email [email protected] or call us on +971 52 559 70 76.

HOW CAN I CHANGE MY DELIVERY ADDRESS ON THE SAME ACCOUNT?

Please fill in the Contact Us Form to notify us of your correct address. You can also call us on +971 52 559 70 76 or email us at 24x7mashoonya.com.

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