Frequently Asked Questions

We don't deliver internationally.

Delivery charge in United Arab Emirates is AED 25 per order. If you selected Cash On Delivery payment, delivery charge is to be paid upon receiving your order. If you selected Credit/Debit Card payment, delivery charge would be included in the payment so no need to pay anything upon receiving your order.

Yes, we can schedule same day delivery within Dubai only except Fridays if order is placed before 12:00 noon. Same day delivery charge will be AED 35. Should you wish to schedule same day delivery, please contact us via phone +971 52 559 70 76 or an online chat in the right left corner of the website.

Once our courier partner collects your order, we will send you an email with a tracking code to follow your order delivery status.

UAE customers can expect their delivery within 1-2 business days from the date the order was placed.

You can either call us on +971 52 559 70 76 or send an email to 24x7@mashoonya.com.

You can cancel your order at any time before the order has been shipped. To arrange a cancellation, you can call us on +971 52 559 70 76 or send an email to 24x7@mashoonya.com. Once you have received the shipping confirmation it will not be possible to cancel your order.

At Mashoonya we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via email 24x7@mashoonya.com or call us on +971 52 559 70 76.

Please fill in the Contact Us Form to notify us of your correct address. You can also call us on +971 52 559 70 76 or email us at 24x7mashoonya.com.